Frequently Asked Questions

We accept major credit cards and other secure online payment methods available during checkout.

Orders are processed quickly. Please contact customer support immediately if you need to make changes to your order.

Yes, cancellations are free if done 48 hours before the rental start date. After that a 50% cancellation fee applies.

We accept all major credit/debit cards, PayPal, and bank transfers. Payment is required at the time of booking.

Yes, a refundable security deposit is required. It will be returned within 5 business days after the costume is returned in good condition.

Yes! We offer delivery within our service area. Delivery charges depend on your location. Free delivery on orders above $100.

You can drop off the costume at our store or schedule a pickup. Please return it in the same condition as received.